30-Day Return Policy
We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return.
Please Note: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Items Not Eligible for Return
Certain items are exempt from returns, including:
- Gift Cards
- Customized Items
- Used Items
We offer two types of returns:
- Standard return within 30 days
- Return for defective or incorrect products
How to Initiate a Return
To start a return, please contact us using our Contact Form. If your return is accepted, we’ll provide you with instructions on how and where to send your package. Please note that items returned without prior request will not be accepted.
Return Instructions
Please include a note with your return that contains your name, order number, and the reason for the return. Indicate if you would prefer a replacement or a refund. This information will expedite the returns process on our end.
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Step 1: Create Your Return Note
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Step 2: Package Your Item in Appropriate Condition
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Step 3: Send it Back to the Return Address Provided
Policy for Dart Shafts, Flights & Points
Please note that dart points, shafts, and flights are consumable items and are not eligible for return if broken or damaged during use. While we strive to offer durable products, these items may require replacements over time. We encourage you to explore our selection of shafts and flights to maintain your game.
Returns may be rejected in the following situations:
- Any item not in its original condition
- Any item that is damaged
- Any item missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Damages and Issues
Please inspect your order upon receipt and contact us within 48 hours if any item is defective, damaged, or incorrect so we can address the issue promptly.
Exchanges
The fastest way to ensure you get the item you want is to return your current item and make a separate purchase for the new item once your return is accepted.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you will be refunded to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.
Return Address
If you wish to return your item for a full refund, please include your order details with your return. If you do not include your order details, we will be unable to process your refund.
Return Address:
Avant Garde Distribution Ltd
Premier Darts USA
Unit 10, Holmes Chapel Business Park
Manor Ln
Holmes Chapel, Cheshire
CW4 8AF
England
Please Note: You are responsible for return shipping costs unless the item was received damaged or defective. These shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from your total.
